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 Although most customer service requests are handled on-site by the Account Manager, Diversco’s state-of-the-art Customer Service Center is available to all customers that prefer this type channel for more formal requests.
The Customer Service Center is available via phone, fax, e-mail or internet and offers a detailed protocol for customers to communicate service orders, issues, questions, or special requests. Each communication is logged into our CRM database and the resolution process is tracked through to completion. <<Back to Value Graph
With a combination of tools, Diversco Account Managers, District Managers, Market Vice Presidents and Senior Managers can monitor performance at scheduled intervals and provide accurate reports with plans for continuous improvement. These reports can be placed on a customer’s secure page on our website for access at any time.
Since our beginning in 1969, Diversco has been proud of its  historically higher-than-average customer retention rate, and our comprehensive Quality Assurance program is a key factor in this metric. <<Back to Value Graph
Diversco’s Implementation Plan carries the program from contract signing through the start day and into the post-implementation phase. Though each plan is customized for a specific client, all aspects of account start-up come together under this proven methodology. The implementation Team is made up of representatives from Operations, Sales, Engineering, Accounting and Human Resources departments, all of whom provide ongoing support to the Account Manager.<<Back to Value Graph
 Our Engineering Department ensures consistent program development and execution across markets and divisions. An Industrial Engineer will design each client’s specific program, using four tools to arrive at a documented program that links the specifications and frequencies to the custodian routes and daily checklist that forms the basis for Quality Assurance.
The engineer is integral to the purchasing and deployment of the equipment, chemicals and tools to be used. He will also help develop the training program for employees and provide ongoing assistance to the Account Manager to tweak the program and maximize efficiency. <<Back to Value Graph
Diversco has perhaps the best and most experienced team in the business. Our senior management staff has an average tenure of more than 24 years with Diversco, and our general management staff averages more than 14 years. This longevity is very unusual in our industry and is a key indicator of our commitment to total quality. We believe the strength and depth of our management team gives us the decided operational advantage in the marketplace. <<Back to Value Graph
 Designed to address the most complex business requirements, our PeopleSoft platform allows us to collect, warehouse, communicate and exchange data with all of our customers, ensuring that the most unique customer requirements can be met. Through this state-of-the-art system, Diversco is able to provide the highest quality electronic invoicing, automated reporting, linking capabilities, electronic file transfer, unit/cost center billing, consolidated billing and management reports. In comparison to industry surveys, our web-enabled operational backbone is the most comprehensive, cost effective, error free and scalable reporting system available.
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Diversco is committed to working with our customers to develop the most flexible and cost effective programs. We have developed a variety of programs to meet the specific needs of our customers and believe in gaining results through the evaluation and optimization of all resources, cleaning techniques and value added services. Leveraging efficient use of labor, sharing of best practices, applying engineering standards and the incorporation of optimal equipment will all play a role in controlling costs for our customers. <<Back to Value Graph
Our secure client reports available via the internet give clients access to site specific quality assurance data on a 24/7 basis. Items presented can include inspection reports, benchmarking, work order status reports, issue resolution and mutually agreed upon KPI’s. Diversco inspections are directly uploaded into a secure page on our website and made available to our clients for electronic review via a web-based link. <<Back to Value Graph
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